Frequently Asked Questions
What leasing options are available?
7 to 12 months
Is renter's insurance required?
A liability coverage of $300,000 is required
Are utilities included?
Can the apartment be listed on AirBnB?
No, this would be a violation of our lease agreement.
What are your application requirements?
3X gross amount of rent. No outstanding evictions or bankruptcy can have them if dismissed with a zero balance.
How much is the security deposit?
$750 to $3,000
How much of the security deposit is refundable?
Deposit alternative policy through Rhino is not refundable to resident, but it covers outstanding balances up to the amount of the policy in place.
Is there an application fee?
$40 application fee, $100 administrative fee
Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?
Minimum monthly earnings must equal to 3 times the rent, credit rental and criminal background checks are conducted with every application
Can I apply online?
What fees/deposits are due upon applying? Moving in?
Application fee and administrative fee are due at time of application
Do I have to pay first & last month's rent?
When is rent due?
Rent is due on the first day of every month
How can I pay my rent? What forms of payment are acceptable?
Online payments, MoneyGram, checks and money orders are all accepted
Is there a late fee for overdue payments? Is there a grace period?
Yes, 10% late fee is charged on the 6th of the month
What utilities are not included in the rent?
Water/Sewer, Pest Control, Trash and storm drain fees
What costs are not included in the rent?
Covered parking and washer/dryer fee
Are the apartments furnished? What is included?
Are there any bed restrictions for the apartments?
No water beds
Do you have items I can rent?
Are corporate rentals available?
Under what circumstance can a landlord terminate your lease?
Conduct, non-payment of rent, health hazards and anything included in the TAA and NAA lease contract.
What happens if I need to move out before my lease expires?
Penalties covered in the lease contract will be exercised
Are there any fees associated with moving in or moving out?
What are the occupancy limits?
2 people in 1 bedroom up to 4 people in 2 bedrooms
Can the apartment be sublet?
How often is there a rent increase?
What are hours of the leasing office?
Monday to Friday 9:00 to 6:00 p.m., Saturday 10 to 5
What are the hours for the pool?
Tuesday to Sunday 11:00 a.m. to 10 p.m.
Can I reserve your community room?
Do you have package lockers/how do I get my packages?
Is storage included?
In Selected units
What property amenities are included?
Do you offer valet trash service?
Do you offer recycling?
Do you have free internet/WiFi?
What internet service options are available?
Do you have cable?
What are pool hours and seasonal availability?
Memorial Day to Labor Day 11 a.m. to 10 p.m. Tuesday to Sunday
Is there a fee or permit required for parking?
I have a noise complaint. Who do I contact?
Inform the leasing office
What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?
No smoking allowed inside apartments, designated areas available
I need emergency maintenance. Who do I call?
After hours, 281-875-2900 and follow automated prompts to leave a message for maintenance to be contacted
I have a non-emergency maintenance issue. Who do I contact?
The leasing office or place a request online
Do you allow pets? What is the pet policy?
Yes, Non-aggressive breeds, weight limit 55lbs $350 pet fee, $25 monthly pet rent
What is the parking situation?
Open parking available, as well as covered parking
Is parking assigned?
What do I do if someone parks in my parking spot?
Contact information for wrecker service will be provided upon move-in.
What is the policy for guest parking?
Visitor parking area.
What decorations or changes to the apartment are prohibited?
Changes to apartments are not authorized
Are there fees for using the communal spaces?
Can residents put personal grills on their balconies?
No, against city ordinance
Are there restrictions for what can be put on balconies or patios?
Only live plants and patio furniture is allowed
What is the procedure for moving out?
60 day notice required
Is there public transportation nearby?
Are you near any transportation routes? Which ones?
Metro Bus Route 85
What school district serves the community?
Aldine ISD. Elementary, Middle and High schools are located directly across the street
What kinds of washers and dryers do in-apartment hookups accomodate?
Full size washer/dryers are included in apartment for $30 per month.
Do apartments have dishwashers?
What brand are the kitchen appliances?
Whirlpool or GE
Does the apartment come with a microwave?
Selected units only
Are stoves gas or electric?
Do kitchen sinks have a garbage disposal?
Is there a bathtub or just a shower? Are they together or separate?
Do apartments have USB outlets?
Selected units only
How old are the appliances?
Ages vary, upgraded apartments include brand new appliances