FAQs

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Applications, Lease, & Rent

  • What leasing options are available?

    7 to 12 months

  • How much is the security deposit?

    $500 to $1500. Ask about our Security Deposit Alternative Program.

  • Is renter's insurance required?

    A liability coverage of $300,000 is required

  • Are utilities included?

    No

  • Can the apartment be listed on AirBnB?

    No, this would be a violation of our lease agreement.

  • What are your application requirements?

    3X gross amount of rent. No outstanding evicitons or bankruptcy can have them if dismissed with a zero balance.

  • Is there an application fee?

    $40 application fee, $100 administrative fee

  • Are there Qualifications - income, credit history checks, criminal history, rental history, etc.?

    Minimum monthly earnings must equal to 3 times the rent, credit rental and criminal background checks are conducted with every application

  • Can I apply online?

    ​Yes

  • Do I have to pay first & last month's rent?

    No

  • When is rent due?

    Rent is due on the first day of every month

  • Is there a late fee for overdue payments? Is there a grace period?

    Yes, 10% late fee is charged on the 6th of the month

  • How can I pay my rent? What forms of payment are acceptable?

    Online payments & MoneyGram are accepted

  • What utilities are not included in the rent?

    Water/Sewer, Pest Control, Trash and storm drain fees

  • What costs are not included in the rent?

    Covered parking and washer/dryer fee

  • Are the apartments furnished? What is included?

    Not furnished

  • Are there any bed restrictions for the apartments?

    No water beds

  • Do you have items I can rent?

    No

  • Are corporate rentals available?

    No

  • Under what circumstance can a landlord terminate your lease?

    Conduct, non-payment of rent, health hazards and anything included in theTAA and NAA lease contract.

  • What happens if I need to move out before my lease expires?

    Penalties covered in the lease contract will be excercised

  • Are there any fees associated with moving in or moving out?

    Yes

  • Can the apartment be sublet?

    No

  • How often is there a rent increase?

    Upon renewal

  • How much of the security deposit is refundable?

    Security Deposit Alternative is non-refundable

  • What fees/deposits are due upon applying? Moving in?

    Application fees and administrative fees are due at the time of application. Prorate rent, pet fees (if applicable) & utilities fees due at move-in.

  • What are the occupancy limits?

    2 people per bedroom

Hours and Access

  • What are the hours for the pool?

    Monday-Friday 10am to 8pm, Saturday & Sunday 9am to 9pm

  • What are hours of the leasing office?

    Monday to Friday 9:00 to 6:00 p.m., Saturday 10 to 5

Community Amenities

  • Do you have cable?

    No

  • Is there a fee or permit required for parking?

    Yes

  • Do you have free internet/WiFi?

    No

  • Do you offer recycling?

    No

  • Is storage included?

    In Selected units

  • Can I reserve your community room?

    No

  • Do you have package lockers/how do I get my packages?

    No

  • What internet service options are available?

    Xfinity

  • What property amenities are included?

    Swimming Pool

  • Do you offer valet trash service?

    No

  • What are pool hours and seasonal availability?

    Memorial Day to Labor Day 11 a.m. to 10 p.m. Tuesday to Sunday

Community Policies

  • Do you allow pets? What is the pet policy?

    Yes, Non-aggressive breeds, weight limit 55lbs $300 pet fee, $25 monthly pet rent

  • Is parking assigned?

    No

  • What is the parking situation?

    Open parking available, as well as covered parking

  • I have a noise complaint. Who do I contact?

    Inform the leasing office

  • What is the smoking policy? Can I smoke in my apartment? Is there a designated smoking area?

    No smoking allowed inside apartments, designated areas available

  • I need emergency maintenance. Who do I call?

    After hours, 281-875-2900 and follow automated prompts to leave a message for maintenance to be contacted

  • I have a non-emergency maintenance issue. Who do I contact?

    The leasing office or place a request online

  • What do I do if someone parks in my parking spot?

    Contact information for wrecker service will be provided upon move-in.

  • What is the policy for guest parking?

    Visitor parking area.

  • What decorations or changes to the apartment are prohibited?

    Changes to apartments are not authorized

  • Are there fees for using the communal spaces?

    No

  • Can residents put personal grills on their balconies?

    No, against city ordinance

  • Are there restrictions for what can be put on balconies or patios?

    Only live plants and patio furniture is allowed

  • What is the procedure for moving out?

    60 day notice required

  • Is there public transportation nearby?

    Yes

  • Are you near any transportation routes? Which ones?

    Metro Bus Route 85

  • What school district serves the community?

    Aldine ISD

Apartment Amenities

  • What kinds of washers and dryers do in-apartment hookups accomodate?

    Full size washer/dryers are included in apartment for $30 per month.

  • Do apartments have dishwashers?

    Yes

  • What brand are the kitchen appliances?

    Whirpool or GE

  • Does the apartment come with a microwave?

    Selected units only

  • Are stoves gas or electric?

    Electric

  • Do kitchen sinks have a garbage disposal?

    Yes

  • Is there a bathtub or just a shower? Are they together or separate?

    Bathtub/shower

  • Do apartments have USB outlets?

    Selected units only

  • How old are the appliances?

    Ages vary, upgraded apartments include brand new appliances